Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly:
- Account information (email, username, password)
- Profile information (name, avatar)
- Payment information (processed securely via Stripe)
- Shipping addresses
- Communications with other users and support
2. Information Collected Automatically
- Device information (browser, OS, device type)
- Usage data (pages visited, features used)
- IP address and approximate location
- Cookies and similar technologies
3. How We Use Your Information
- Provide and improve our services
- Process transactions and send confirmations
- Send order updates and shipping notifications
- Respond to support requests
- Detect and prevent fraud
- Comply with legal obligations
4. Information Sharing
We share information with:
- Other users: Buyers see seller usernames; sellers receive buyer shipping addresses
- Service providers: Stripe (payments), Supabase (database), LiveKit (video)
- Legal requirements: When required by law or to protect rights
We do not sell your personal information.
5. Data Security
We use industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years for legal and tax purposes.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your data
- Opt out of marketing communications
8. Cookies
We use cookies to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings.
9. Children's Privacy
ClaimIt is not intended for users under 18. We do not knowingly collect information from children under 18.
10. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or platform notification.
11. Contact Us
Privacy questions? Contact us at privacy@claimitlive.com